Contact Dolly Com Customer Service
Dolly Com Phone Numbers and Emails
Customer Service Number:
-
(312) 234-0848
Customer Service:
-
(312) 625-5355
Dolly Com Emails:
How to Contact Dolly Com?
Most Popular Number:
| Total calls: 668 | Issues resolved: 11 | Last call: Jul 29, 2025 |
Dolly Com Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Dolly Com Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Dolly Com is 3122340848. 82% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 16 seconds.
Be prepared for the call as Dolly Com may ask you for the following information to identify you as a customer: email, address or zip code or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Dolly Com Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Dolly Com is 3122340848. 82% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 16 seconds.
Be prepared for the call as Dolly Com may ask you for the following information to identify you as a customer: email, address or zip code or first and last name.
People call Dolly Com mainly because of request for information, payments and charges.
4% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Dolly Com is support@dolly.com. 74% of customers use this email address to address their issues and concerns.
Contact Information
Dolly Com Website:
Dolly Com Help Center:
Corporate Office Address:
Other Info (opening hours):
SUPPORT HOURS: 8AM - 10PM (CT)
Fax:
Dolly Com Customer Service Reviews
Complaint Details:
On November 20, 2024, we purchased 5 pieces of furniture (9 boxes) from IKEA, including a bed, desk, chair, computer desk, and computer chair. After completing the purchase and payment, we opted for IKEAs partner delivery service, The Dolly, and paid $85 for the service.
The delivery was scheduled for the morning of November 22, 2024.1.Initial Delivery Issue (November 22 Morning):On the morning of November 22, the delivery arrived, but we immediately noticed that it included only 3 items and none of them were part of our order.We confronted the delivery personnel, who claimed that these were the only items on their truck. After a few unhelpful exchanges, they told us to contact IKEA for resolution.2.Visit to IKEA and Follow-Up Promises (November 22 Afternoon):We drove to IKEA and explained the situation in detail. Upon investigation, we discovered that our furniture had been delivered to someone elses address.A manager at IKEA called to resolve the issue and promised that the correct furniture would be delivered later that evening, after 5:30 PM. However, by 7:00 PM, there was no communication or update from The Dolly.3.Rescheduling and Further Delays (November 23 Morning):At 7:30 PM on November 22, we were informed by The Dolly that the delivery had to be rescheduled to 10:00 AM on November 23.By 11:00 AM on November 23, there was still no communication or delivery.
Frustrated, we drove to IKEA again.4.Continued Broken Promises (November 23 Afternoon and Evening):IKEA staff reassured us that the delivery would arrive between 12:00 PM and 4:00 PM. However, this promise was also not fulfilled.At 3:30 PM, we received a call from The Dolly stating that delivery would now arrive at 8:00 PM.By 8:30 PM, there was still no delivery or contact from either IKEA or The Dolly.
Our Requests:1.A detailed explanation of the mishandling of our order and repeated delivery failures.2.Refund us.3.Compensation for the time, effort, and inconvenience caused by IKEAs poor management and The Dollys unreliability.
We hope IKEA addresses this issue promptly and improves its delivery and customer service processes to prevent similar experiences for other customers.
It's the mistake between IKEA and The Dolly that should not be solved by our customers.
How Good is Dolly Com's Customer Service?
Summary of Dolly Com Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Dolly Com?
Request for Information Question:
- “Upcoming dolly appointment”
- “Need to know someone’s been scheduled”
- “Pick up question”
Shipping and Delivery Question:
- “I have not received my driver info”
- “Delivery problems”
- “Delay”
Payments and Charges Question:
- “No driver and I PAID”
- “Payment”
- “No showed and charged”
Product/ Service Question:
- “Damage/refund”
- “These ppl broke my 4,892 dollar flat screen TV they clearly said that they sent me a email saying something about my tv I never received but I’m suing them for my tv that I have already paid for”
- “The hand guy so posted working with me today did answer my message”
Account Question:
- “Account”
- “Trying to sign up to work”
- “Trying to sign up”
Activation/ Cancellation Question:
- “They cancelled my helper”
- “Activate my account”
- “They cancelled my movers hours before my move”
Website/ Application Question:
- “App issues”
- “No puedo completar la app para ayudante”
- “Application status”
Refund Question:
- “Refund”
- “Need a refund”
- “Refund not returned”
Staff Question:
- “Service provider”
- “Rude”
- “My services are not completed”
Employment Question:
- “Customer quit on job”
- “Employment”
- “Job”
Return/ Replace Question:
- “I need to change the location”
- “To change city”
- “Need to return a order for smaller size”
Cards Question:
- “Because my card was charged $555.00 when y’all said no funds would be deducted until job was completed.”
- “You took money off my card and I knew nothing about you did not order anything from you I don't even have a business”
- “I need to change credit card info”
Other Question:
- “Talk regarding moving date”
- “Confused”
- “Schedule”
Compare Dolly Com Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
